Our Hanger Policy

The number one question we are asked, possibly because our method is different from other consignment stores, is why must they arrive on hangers? There is a long list of reasons as to why we ask this but mainly its to ensure that all pieces brought in for consignment look their very best.

#1 – Cleanliness

Within moments we can look over your items and see if they are suitable for resale when they are hanging. Stains and rips are easily visible when items are hanging.

#2 – Pressed, Ironed & Steamed

Your items will look as new and crisp as possible to go out on the sales floor. Hangers ensures that you have freshly washed, ironed or pressed your items before bringing them in.

#3 – Organization

In order to have each consignor in and out as quickly as possible, hangers allows us to keep everyone organized. We divide each consignor’s items to ensure we keep track of who is who and by order of arrival.

#4 – Cost Effective

The nicer items look when they arrive, the more pristine and sharp they look on a hanger the greater the price we can put on the item and therefore more money in your pocket. If items are brought in bags they inevitably have fold lines, wrinkles and do not look their best.

#5 – Back pain

Last but certainly not least (for us!) is that we cannot bend over and lift over one thousand pieces of clothing a day to see if they are items we can accept. Hangers relieves this huge issue by making it that much easier for everyone involved.

What we accept in March & April

Every day we are asked what we are currently accepting, more often than not consignors assume we operate the way the mall does, a season in advance. At the mall you are looking at your dead heat of summer clothing, clothing you won’t be able to wear for another few months. Odds are you are not getting out your summer closet just yet -10 is a bit cold for that. In Kingston we can see snow straight into May, have you ever been swimming on May 2-4! Brrr!!

What we are currently accepting is what you want to wear today, under that winter jacket. This year we didn’t get the harsh winter we expected so most of us aren’t even wearing our heavy coats but rather our lighter fall or spring ones with a sweater underneath or a lining.

  • Long to 3/4 sleeve tops, tunic tops
  • Light weight running jackets
  • Large purses in bright colours, no blacks or browns
  • Statement costume jewellery
  • Closed toe shoes, flats, ankle boots
  • Slim leg pants, skinny and boyfriend cut jeans, leggings
  • Bright print dresses, thicker fabric

  • What we are not currently accepting due to space and limited interest:

  • Size 0-6 pants & skirts
  • Size XS tops
  • 4X and up
  • Black & grey tops, cardigans

  • We do not have enough clientele (shoppers) that are seeking extra small sizes or sizes higher than a 3X. We receive mostly size 6 pants and jeans but don’t have a large enough clientele base that is seeking that size so our intake is limited. This means we can sometimes only take one or two pairs per person. Due to the changing of the season everyone is wanting brighter colours so we are no longer accepting much in the way of black or grey especially when it comes to purses, save these for later in the fall.

    The Nitty Gritty How To’s of Consignment

    Before bringing your items ask yourself all the nitty-gritty questions that we check for…

    • Are all clothing items freshly washed, free of stains, rips and tears?

    Our shoppers want to wear the items today! Unlike thrift and second hand stores we pride ourselves on having closely inspected, curated inventory that can be worn without having to do the extra work.

    • Have I cleaned out all footwear and polished the exterior?

    We tend to forget our shoes have been sitting in a bin or closet for some time collecting dust. Make sure to wipe them inside and out with a wet cloth or wet nap so they look their best!

    • Is there deodorant in the under arms? Is it sparkly on the outside of the arm pit?

    The number one over-looked issue with clothing that is brought in for consignment. Even if you only tried it on once, wore it once, odds are there’s going to be deodorant in the under arms. Many deodorants now also leave a “sparkly” finish on the outside of the garment. Be sure to use spray ‘n wash on these areas!

    • Have I double checked the side crotch for stains?

    We hate to make you blush, but its something that does happen.

    • Did I buy this item new within the last two years from a regular retail store?

    Second hand and thrift are not considered regular retail stores. When we say “purchased in the last two years” we mean “purchased new at the mall” in the last two years.

    • Is this item still in style? (skinny leg, boyfriend cut, high waisted are sought after currently) 

    This doesn’t mean your jeans from the 80’s that are “back in style” or “classic”. Our clientele wants last years (or this years!) cut.

    • Is this item considered vintage? Was it made in the last two years?

    As per the above statement, our clientele wants to buy what’s at the mall now they just don’t want to pay the retail price! Vintage does not sell for us at all.

    • Are all articles of clothing pressed and hanging on hangers?

    Our number one rule is that the clothing MUST be brought into the store hanging on your own hangers. This is the rule most people find confusing, in order to ensure items look their very best for resale they must be pressed, wrinkle free, clean and hanging when they arrive. Everything in our store is hanging, yes even sweaters and jeans! Your clothing must be on the hangers when you arrive at the store, you will not be permitted to hang your items upon arrival as this defeats the purpose of the hangers.

    • Did I just roll all the clothing on hangers into a hamper or garbage bag?

    BIG no no! We understand its a challenge to carry items on hangers but its easier if you A) put them in a garment bag and hold the hanger necks or B) carry smaller loads by the hanger necks. Do not overload yourself. Folding clothing on hangers into a laundry hamper or garbage bag completely defeats the purpose of the hangers.

    • Are all my shoes and purses in a grocery or canvas bag? 

    After cleaning your items, place them all in one larger grocery bag (that you do not require back preferably) this ensures that your items do not get lost amongst other drop offs.

    • Have I checked all zippers, snaps, buttons, pockets and fixtures

    All clothing, shoes and purses need to have working zippers (some items may be rejected if the zippers are too finicky), pull tabs, snaps and buttons. Be sure to check every pocket to ensure you have left nothing behind *ahem… kleenex!*

    What will get the most dollar value:

    • Clean and polished footwear
    • No signs of pilling (you can remove with a pill comb or trim with scissors)
    • New items with tags still attached
    • Sought after brands such as Coach, Michael Kors, Sandwich, Part Two, Lululemon, Joseph Ribkoff, Frank Lyman, Roots, Fly London
    • Cowboy boots in great condition
    • Designer bags in great condition (free of pen and lipstick marks)
    • Fun and unique style shoes and boots

    Gift Certificates


    We now offer gift certificates!! Not sure what to buy but you know they love to shop at The Revolving Door? Now you can give them a gift card for any denomination!

    How to Consign Jewellery

    Did you know we also accept costume jewellery on consignment as well as clothing and accessories? The process for consigning jewellery is a little bit different to clothing and has its own pricing system.

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    How to Bring in Your Jewellery

    • Polish up any sterling or 925 silver pieces so they are crisp and shiny. Any dull or dirty silver will be priced lower than standard.
    • Take all rubber backings off earrings, and remove earrings from any pre-existing earring cards
    • Ensure all necklace and bracelet clasps are in good working order
    • Tarnished or damaged jewellery will not be accepted
    • Place all necklaces, bracelets, earrings and rings in one ziplock bag. Detangling jewellery actually takes less time than opening up 25 little ziplock bags!
    • We do not sell real gold jewellery.
    • Watches must be designer only (Fossil, Coach, Michael Kors) with working batteries.
    • Fashionable clip on earrings are in demand.

    How it Works

    • You can drop off your ziplock bag of jewellery at any time during store hours Monday to Friday 10-6, Saturday 10-5 or Sunday 12-4 with your name and email address inside to ensure it is put on the correct account.
    • Jewellery is sorted and priced throughout the week as we have time.
    • Any “no thank you” jewellery is stored at the front desk and you will be contacted to pick it up via email.
    • Jewellery does not have discounts like the rest of the store items, it stays at the same price.
    • There is no set duration for jewellery, typically it stays in the store no more than two months.